This Privacy Policy explains how your personal data is collected, used, shared, and protected when you use the FanGuide mobile application (the "App"), developed by Karatsoft ("we", "us", "our"). Karatsoft is the data controller. By using the App, you accept the practices described in this policy. You can reach us at info@karatsoft.uk.
1. Information We Collect
1.1. Information You Provide Directly:
- Account Information: Email address, name, and profile details used when registering or logging in (via Firebase Authentication, Sign in with Google, or Sign in with Apple).
- User Content: Preferences, favorite teams, saved matches, and similar content created within the App.
- Contact Information: Information shared when contacting us for support or feedback.
1.2. Automatically Collected Information:
- Device Information: Device model, OS version, language and region settings, unique device identifiers.
- Usage Data: In-app interactions, viewed screens, session duration, and feature usage (via Firebase Analytics).
- Notification Tokens: Push notification tokens used to send instant notifications (Firebase Cloud Messaging).
1.3. Permissions:
The App requests the following device permissions only when you use the relevant feature and with your consent:
- Camera: For profile picture or content creation.
- Photos / Media: To select or save images from your device.
- Notifications: To send match updates and important announcements.
You can revoke these permissions at any time in your device settings.
2. How We Use Information
We use the collected information for the following purposes:
- To provide, maintain, and improve the App and its features;
- To create and secure your account;
- To manage subscription and in-app purchase transactions;
- To offer personalized content and match recommendations;
- To send push notifications and updates;
- To analyze usage trends and improve service quality;
- To respond to your support requests;
- To comply with legal obligations and prevent fraud.
3. Artificial Intelligence (AI) Features
The App may offer AI-powered features such as personalized recommendations and content generation. When using these features, your requests may be transmitted to third-party AI service providers (e.g., AI API providers) to perform the requested operation. We use such data solely to deliver the requested feature and note that it is subject to the providers' privacy policies. We recommend not entering sensitive personal data into AI features.
4. Sharing of Information
We do not sell your personal data. We share your information only in the following cases:
- Service Providers: Third-party services necessary for the operation of the App:
- Firebase (Google LLC): Authentication, analytics, push notifications.
- RevenueCat: Subscription and in-app purchase management.
- Google & Apple: Login services and store payment infrastructure.
- Legal Requirements: As required by applicable laws, court orders, or official requests.
- Business Transfers: In connection with a merger, acquisition, or asset transfer, in accordance with this policy.
5. Third-Party Services
The App utilizes third-party services that have their own privacy policies. We encourage you to review their policies:
6. Data Retention
We retain your personal data for as long as your account is active or as necessary to fulfill the purposes outlined in this policy. We may retain data longer if required for legal obligations, dispute resolution, or contract enforcement. When you delete your account, your data is deleted within a reasonable time, except where retention is legally required.
7. Data Security
We implement industry-standard technical and organizational measures (encrypted communications, secure storage, etc.) to protect your data against unauthorized access, alteration, or disclosure. However, please remember that no method of transmission over the Internet or electronic storage is 100% secure.
8. Children's Privacy
The App is not intended for children under 13 (or the applicable age limit in your country). We do not knowingly collect data from users under this age. If we become aware that such data has been collected, we will delete it promptly.
9. Your Rights
Depending on your jurisdiction (GDPR, CCPA, KVKK, etc.), you may have the following rights:
- To access your personal data and request a copy;
- To request correction of inaccurate data;
- To request deletion of your data;
- To object to or request restriction of processing;
- To request portability of your data;
- To withdraw your consent at any time.
To exercise these rights, please contact us at info@karatsoft.uk.
10. International Data Transfers
Your data may be processed on servers located outside your country of residence. In such cases, we take necessary measures to ensure your data is protected in accordance with applicable data protection laws.
11. Changes to This Policy
We may update this Privacy Policy from time to time. For material changes, we will notify you within the App or through other appropriate channels. The current version will always be available on this page with the effective date.
12. Contact
Karatsoft — info@karatsoft.uk — karatsoft.uk